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da Rio Storage Cube Policies

General terms and usage


These General Terms and Conditions of Use of the Rio Storage Cube Service (“Terms”) govern the use, by the User, of the Website and the Application in order to contract the services provided by MESMA and the website (“Rio Storage Cube”) .

When using/contracting the services provided by Rio Storage Cube, the User automatically declares full awareness and is bound by these Terms.


Application: Handover application contracted by Rio Storage Cube for mobile devices, in which its Services are offered;

User: individual, duly registered and qualified on the Application and Site, user of the Rio Storage Cube/Handover Services;

Through the Handover app, the user can rent one or more doors in person to store some belongings or share the rented door with a friend or client.

The “My paid address” logistics service, a service contracted for Rio Storage Cube to receive and deliver directly to the locker at a location informed by the website, should only be done via the company’s website or Instagram by direct contact.

lockers: intelligent self-service locker owned by Rio Storage Cube, which allows Users, carriers and controllers of digital purchase platforms to deliver and pick up goods;

Logistics Partner: are logistics operators responsible for transporting orders between shippers and Rio Storage Cube;

Logistics Partner: are logistics operators responsible for transporting orders between shippers and Rio Storage Cube;

Services: services consisting of providing a shared address in lockers, for storage and removal of goods;

Website: Rio Storage Cube website, available at, where the Services are offered;


2.1. These Terms govern how Users use the Rio Storage Cube Services. Rio Storage Cube offers its users the option of sending, temporarily storing or receiving orders in shared lockers.

3. User Registration

3.1. In order to register, either through the Site or the Application, the interested party must provide all the requested information accurately and truthfully, also assuming the commitment to update their personal data whenever there is any change.

3.2. The content of the information entered in the register is the sole responsibility of the User, and Rio Storage Cube is not responsible for correcting or verifying personal data. Users guarantee and will be civilly and criminally liable for the veracity, accuracy and authenticity of the registration information provided to Rio Storage Cube.

3.3. Rio Storage Cube may refuse any request for registration, as well as cancel the registration of previously accepted Users who are in disagreement with these Terms.

3.4. Without prejudice to other measures, Rio Storage Cube may, at any time and at its discretion, warn, suspend, cancel, or temporarily or permanently delete the registration of a User.

3.5. When registering, the User agrees to receive notifications via email, SMS and/or Whatsapp in order to inform him/her about the status and progress of the contracted Service, when applicable.

4.Access to the Site and Application

4.1. The User will access his account through a login and password, which are personal and non-transferable and must be kept confidential. The User undertakes not to inform third parties of his login and password, which is why he will be solely responsible for operations carried out on his account.

4.2. In case of loss, misplacement or suspected misuse of an account, login or password, the User must notify Rio Storage Cube immediately through the Contact on the website or Instagram @riostoragecube, or In this case, Rio Storage Cube will block the User's registration until it identifies the best way to solve the problem.

5. Method of billing

5.1. The User will pay all amounts owed by him, in the contracted manner and on the due date, in accordance with the relevant provisions of these Terms.

5.2. Respecting the Services in progress, the billing method may be changed by Rio Storage Cube at any time, upon prior notice.

5.3. If the user defaults on payment, Rio Storage Cube may suspend or withhold services until full payment is received.

5.3.1. The user's movable assets that are in possession of Rio Storage Cube will serve as guarantee for payment of the charge, and Rio Storage Cube may, at its discretion, retain the assets until full payment is made by the user or discard them, in the latter case, provided that the user is notified at least 15 (fifteen) days in advance.

6. Limitation of lockers

6.1. Any merchandise that exceeds the size of the lockers cannot be transported or stored. Locker sizes are displayed on the Rio Storage Cube portal through the User's login at

6.2. There are restrictions regarding the opening hours of some places where the lockers are located. Therefore, the User must carefully read the details of each location on the Site, Application or digital shopping platforms before selecting a locker.

6.3. In the event of unavailability of space in the lockers designated by the User to deliver within the agreed period, Rio Storage Cube will inform the User of the rescheduling of the new date, which cannot exceed a period of 5 (five) business days.

6.4. With the exception of Services already contracted and paid for by Users and not yet concluded, Rio Storage Cube reserves the right to modify or interrupt, temporarily or permanently, the functions and resources of the Services.

7. User Responsibility and Prohibited Goods

7.1. Due to the fact that Rio Storage Cube is not part of the consumption relationship between the User, digital shopping platforms and the provider of logistical services to the premises of Rio Storage Cube, all responsibilities for the content of the goods and all obligations arising from its acquisition, transport to the premises of the Rio Storage Cube distribution center, whether civil, tax, criminal or of any other nature, will be exclusively the User's responsibility.

7.2. The User declares that he is aware that the use of Rio Storage Cube services for the delivery or storage of the following types of goods is prohibited:

The. Items prohibited by the legislation of Brazil (including, but not limited to, the Postal Law - Federal Law 6.538/1978) or the country of origin;
B. Fresh and/or perishable foods that cannot be stored at room temperature;
ç. Explosives, firearms or any other types of weapons, flammable or dangerous materials, toxic or infectious substances, blood or blood products and dangerous goods;
d. All items prohibited by the International Transport Association, the International Civil Aviation Organization or any relevant governmental authority or under any applicable law or regulation;
and. Human or animal remains;
f. Live animals;
g. Currency of any country, check or any other title that imports in payment;
H. Personal documents issued by government authorities, such as identification cards, passports, driver's licenses, birth certificates, etc.;
i. Original copies of any electronic record, drawing, document or recording;
j. Documents containing confidential information;
k. precious metals and stones;
l. Fragile objects such as crystal, porcelain and crockery; and
m. Any package that is not properly packaged.

7.3. If Rio Storage Cube and/or the Partners identify goods that fall under those listed above, they reserve the right to take the appropriate administrative and/or legal measures, including disposal when applicable.

7.4. For goods whose value exceeds R$ 500.00 (five hundred reais) and is less than R$ 4,000.00 (four thousand reais), the User must declare the respective value when contracting the Services, as well as providing the other information about it in a form with a copy of the invoice. The use of the Services for goods whose value exceeds R$ 4,000.00 (four thousand reais) is not permitted. If the User omits or reduces the value of the merchandise that fits the hypotheses set forth in this clause, the use of the Services will be his sole responsibility and Rio Storage Cube will be liable for any damages up to the limit set in item 10.2.

7.5. In addition to the hypotheses listed above, Rio Storage Cube and the Partners may, at their absolute and exclusive discretion, refuse to deliver any goods, simply informing the User of the justification.

8. Withdrawal of goods

8.1. The User must remove the goods from the lockers within 24 (twenty-four) hours after they are made available. If the goods are not collected within the aforementioned period, they may be returned to a distribution and storage center, which may generate extra costs or other charges that will be passed on to the User.

8.2. If a problem occurs in the lockers or in the Rio Storage Cube system that makes it impossible for the User to collect the goods, the User must notify Rio Storage Cube informing the problem, including providing details that allow the identification of the goods and the User. In this case, Rio Storage Cube will carry out the necessary repairs and notify the User to make a new attempt to withdraw, with a restarted period. If Rio Storage Cube, at its sole discretion, assesses that the repair is not feasible within a period of up to 3 (three) days, it shall notify the User, by any accepted means, including by SMS or email, within 3 (three) business days for it to proceed with the collection at a nearby lockers or Rio Storage Cube operational center. If the User does not attend the new lockers or Rio Storage Cube's operational center to pick up their goods within a period of up to 30 (thirty) days, counting from the notification, Rio Storage Cube may, at its sole discretion, discard the goods or give it the destination you see fit.

9. Complaints

9.1. All complaints must be made through the following channels: e-mail:riostoragecube@gmail.comor Instagram @riostoragecube, duly accompanied by the original delivery note and other supporting documents requested by Rio Storage Cube.

10.Limitation of Liability

10.1. Rio Storage Cube is not responsible, among others:

The. For problems arising from inaccuracies in the personal information provided by the user;
B. For any unavailability and instabilities of the website and application system, as well as the operation of the equipment used by the user to access them;
ç. By the type, quality and quantity of the merchandise, since it acts only in its storage for the user; and
d. When there is an act of God or force majeure, which makes it impossible or makes it unfeasible to provide the services.

10.2. Rio Storage Cube's liability shall, in all cases, be limited to direct damages suffered by the user, understood as damages caused to the latter exclusively due to the action or omission of Rio Storage Cube, the indemnity being limited to the maximum amount of R $500.00 (five hundred reais) per transaction or per transaction declared by the User, in the manner and subject to the restrictions set forth in these Terms.

10.3. Rio Storage Cube will not be responsible, under any circumstances, for any loss of revenue, profits or any other loss of the user due to the services rendered.

11. Rio Storage Cube Partners

11.1. When using the Services provided by Rio Storage Cube, the User declares that he is aware of the Terms and Conditions of the digital purchase platform of his free choice that will supply the goods and/or the shipper of his order

11.2. The supply, as well as the responsibility for the quality and quantity of the goods, is the sole and exclusive responsibility of the supplier of the goods.

12.Confidential Information and User Security Policy

12.1. Rio Storage Cube is committed to maintaining the confidentiality, integrity and security of any information and data provided by the User.

12.2. In order to guarantee the User's privacy, as well as the security of their information and data, Rio Storage Cube undertakes to regularly review its security policy and adapt it, as necessary.

12.3. The User's information and data will be used for the following purposes, with which the User expressly agrees and agrees: (a) to carry out any communication resulting from the activity of the Site, Application or the identification of the respective recipient; (b) respond to any questions and requests from the User; (c) provide access to the restricted area of the Site and Application or its exclusive functionalities; (d) complying with a legal or court order; (e) establish, defend or regularly exercise legal or administrative rights; (f) prepare general statistics to identify Users' profiles and develop campaigns for Rio Storage Cube and its commercial partners; (g) guarantee the security of Users; (h) keep User records updated for the purpose of authorized contact by telephone, email, SMS, direct mail or other means of communication; (i) inform about news, promotions and events from Rio Storage Cube and its commercial partners. (j) analysis and action to prevent crimes and/or fraud.

12.4. If there is any change in the registration information provided by the User, the User undertakes to inform Rio Storage Cube of such changes in order to guarantee the correct use and functioning of the Site and Application.

13. changes to Terms and Conditions

13.1. Rio Storage Cube, at any time and unilaterally, upon prior notice to the User, may modify, change or delete part of the content of these Terms with a view to improving and improving the Services. The maintenance of the User's account in Rio Storage Cube's records after the amendment of these Terms will imply acceptance of the changes and of these Terms, in their entirety.

14. General Provisions

14.1. The commercial use of Rio Storage Cube's name as a brand, business name or domain name, as well as the contents of the Site and Application screens as well as the programs, databases, networks, files that allow the User to access and use your account are the property of Rio Storage Cube and are protected by laws and international treaties on copyright, trademarks, patents, models and industrial designs. Misuse and total or partial reproduction of said contents are prohibited, except with express authorization from Rio Storage Cube.

15.Foro and applicable legislation

15.1. These Terms are governed by the laws of Brazil.

15.2. In order to resolve any doubts or questions regarding these Terms, the parties elect the jurisdiction of the City of Niterói / RJ, excluding any other, however privileged it may be.

16. Contact

16.1. If you have questions about the Terms, please contact support through the following channels:, Instagram: @riostoragecube or on the phone during special hours at numero:3741-9934


In the event of advance payment made using the credit or debit function and if the purchase is withdrawn, any refunds requested will be made in full, discounting charges from bank credit operators. Any other form of payment will be reversed by the same vehicle used for payment, and may or may not have discounts on financial charges from operators.

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